Sales Policy

1. Introduction

This Sales Policy outlines the terms and conditions governing the sale of AlaR7 skin care products. By purchasing our products, customers agree to comply with this policy.

2. Payment Terms

  • We accept payments via major credit/debit cards, digital wallets, and bank transfers.
  • Payment must be completed in full at the time of purchase. Orders will not be processed until payment is received.

3. Order Processing and Shipping

  • Orders are processed within 1-2 business days after payment confirmation.
  • Standard shipping times vary based on the destination but generally range between 3-7 business days. Expedited shipping options are available for an additional fee.
  • Customers will receive a confirmation email with tracking details once the order has been shipped.

4. Returns and Exchanges

  • Unopened and unused products can be returned or exchanged within 30 days of purchase.
  • Customers must provide proof of purchase to process a return or exchange.
  • Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
  • More details can be found in our Returns and Exchanges Policy.

5. Product Usage and Liability

  • Our products are formulated for external use only. Please read all instructions and ingredient labels carefully.
  • We are not liable for adverse reactions caused by improper use or failure to follow provided instructions. Conduct a patch test prior to full application.

6. Pricing and Promotions

  • All prices are subject to change without prior notice.
  • Promotional offers cannot be combined with other discounts unless explicitly stated.

7. Customer Support

  • For questions or concerns, please contact our customer service team via info@alar7.com.
  • Support is available Monday through Friday, 9:00 AM to 5:00 PM (Standard Eastern Time).

8. Dispute Resolution

  • In the event of a dispute, customers agree to resolve matters through mediation before pursuing other legal routes.

9. Amendments

  • AlaR7 reserves the right to update or modify this Sales Policy at any time. Updates will be posted on our website and apply to all future transactions.