Return, Refund & Exchange
Your satisfaction is our top priority. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. Before you start your return, please read our Return Policy.
Initiate your return by contacting our customer service.
We accept returns for products purchased from AlaR7.com only, and all refund are subjected to approval. Productspurchased from AlaR7.com must be returned in new or gently used condition and within 30* days from the date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order and do not want the refund to be issued to the original form of payment, please contact us at info@alar7.com. Please note, items noted as final sale or not-returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. AlaR7.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of AlaR7.com If issued in these instances, AlaR7.com has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a AlaR7.com gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank-issued gift card first. If a balance remains to be credited, it will be applied to the AlaR7.com gift card.
Returns will be processed within 7 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. Please note: eGift cards, gift cards, promotional items, final sale items or AlaR7 products purchased somewhere other than AlaR7.com are not eligible for return online.
Initiate the process by contacting us with your order number, proof of purchase, and reason for return. Once approved, you will receive instructions on how to return the product. Then, send the product back to the address provided, ensuring it is securely packaged to prevent damage during transit.
If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 7 business days of receipt. You may then place a new order for the product(s) you wish to purchase at any time.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via email at info@alar7.com. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 15 days of receipt. AlaR7.com reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
